Frequently Asked Questions

What do I do when I arrive?
When you arrive, pull into any available lane or follow the directions from the attendant. Then follow these instructions:
➊ Choose a WASH with attendant
➋ Leave your KEY with your vehicle
➌ Unlock all the DOORS
➍ Close all WINDOWS and SUNROOF
➎ Turn off AUTO-WIPERS
➏ Secure or remove VALUABLES
➐ Leave TRUNK open to vacuum
Which Hand-Finished Car wash is best for me?
Answer the questions below—whichever column the majority of your answers fall in is the best wash for you.
RAINBOW CLEAN |
EXTREME SPARKLE |
RVA SHINE |
|
How often do you go between washes? |
A few weeks |
A couple months |
More than a couple months |
Do you store your car in a garage? |
Always in a garage at home |
Some garage parking |
Typically not in a garage |
How many miles do you drive? |
Less than average |
More than average |
Much more than average |
How many passengers do you typically have? |
Just me |
Plus one |
Whole family or team |
How many have allergies? |
No one |
Just me |
Whole family or team |
Is your car used for business? |
Rarely |
Some clients |
Always selling |
Are there typically pets or gear in your car? |
Never |
A small pet and/or an occasional golf bag |
Big dogs, and/or lots of gear/equipment |
Will you vacuum my trunk?
Yes, but because this is a secured area, please ask the Service Advisor when you are checked in. They will then ask you to open your trunk and we will make sure the trunk is vacuumed.
What is the height restriction for the car wash?
We will wash vehicles that are lower than 83 inches.
Will my bicycle and ski racks be ok going through the car wash?
These items must be removed, even if they are below our 83-inch clearance. They can be caught and pulled by some of the soft wash material and cause damage to the vehicle.
Will my bug shield be safe?
Will the car wash remove egg?
If you get to the car wash before the egg dries, it might be removed in the wash. Dried egg is very corrosive, and damage starts almost immediately.