Locally Owned, Hand Crafted, Personal Touch, with Old School Customer Service
These are not terms ordinarily attributed to most car washes, but at Car Pool, we believe there are some things that do not need to change with the times. As the auto wash industry moves more and more towards automation and machinery for everything, the 250 employees of our company have dug in their heels and held on to many of the long-held traditions of a personal service car wash experience.
- We’re still locally owned and operated.
- We still apply a lot of products by hand.
- We still smile and say “thank you” for your business.
- We are focused on Customer Service. If for some reason you are not satisfied with your wash, there is a human being there whose job it is to correct the issue and get you on the road clean and happy.
Our Dedicated Staff
The average tenure of our store managers is about 10 years of service at Car Pool Car Washes. Many of our employees have been with us more than 20 years. We have been a part of Richmond’s business community for 40 years. Generations of people and cars have come and gone, but one thing remains constant: Our unyielding commitment to quality and customer satisfaction.
Car Pool was started in 1977 when a local businessman purchased a car wash at 2900 Chamberlayne Avenue. Finding this to be a successful venture, he purchased a second car wash at 5514 West Broad Street in 1982 and Car Pool, Inc. started operating as Car Pool Auto Wash.
The company quickly gained a reputation of offering a convenient, fast car wash. The first Car Pool built from the ground up and the first to open south of the James was our location at 9850 Midlothian Turnpike.
Car Pool continued to expand from 1985 to 1990 acquiring the old City Car Wash at 1203 N. Boulevard and building two new car wash locations at 9200 W. Broad Street and 10310 Hull Street. A state of the art detail shop, Car Pool Detail, at 5512 W. Broad Street (adjacent to the 5514 W. Broad Street wash location) was built in 1987. In 1995, Car Pool’s original owner built the 7123 Mechanicsville Turnpike location bringing the total Car Pool enterprise to 7 car wash locations and 1 full-service detail shop.
In 2003, Car Pool, Inc. was sold to a new group of owners to become Car Pool, LLC. Within a year, the current Car Pool executive team was in place with a desire to create a unique car washing experience. The primary goal was to do what we do well – wash cars with a more solid customer care and service-oriented focus. Car Pool expanded for the first time in 15 years by opening the 8th location in Short Pump at 11950 West Broad Street in 2011.
Today, Car Pool’s philosophy is centered on four key factors: courtesy, speed, quality, and value. We strive to provide high-quality products and services to each customer that comes through a Car Pool Car Wash. As a locally owned and operated business, we want everyone ever affiliated with the company to be proud of their association with a great Richmond institution.
A few photos and videos from the last 40 years.
1980’s Deane Tracy Commercial produced by Burford Advertising.